This vacuum is one of the best I have ever owned...until something simple caused a terrible problem! A lego hidden in the carpet has becomed lodged in the roller area (roller completely jammed) and there is NO WAY to get it out! I will have to try to completely disassemble the roller area with a torx screwdriver. The holes where the screws are are very deep. This is a nightmare. This vacuum is only a couple of months old and already unusable unless I can pull off a time consuming miracle. The other duo clean models have an easy way to access the roller compartment...not this one. I would NEVER buy it again. Buyer beware.