the patient went to give herself her weekly injection and that she pushed down to release needle guard and she was able to push the button, however the needle never came down. She stated that the window was clear still full of medication. The patient got her injection and she stated that the button now popped up, but medication was still in there. The patient recapped it and does have it available to return. The patient stated that the second click might not be heard or felt. If the SureClick was removed prior to a count of 15 seconds, an incomplete dose might be received