•Guiding the team through the steps of protocols.•Asking thought-provoking questions that challenge conventional thinking and push the discussion to a deeper level.•Promoting and modeling honesty and respect in discussions.•Ensuring that all voices are heard.•Maintaining team members’ emotional safety during discussions.•Keeping the team focused and moving it forward when it’s stuck.•Mediating disagreements and helping the team navigate the sometimes- turbulent waters of interpersonal dynamics.•Being able to step back, particularly when being emotionally drawn into a problematic group dynamic.•Working for the good of the team.