LEARNING EQWhile there may be a genetic component that predisposes some individuals to stronger EQ, Goleman believes it can be learned and tends to improve with age and maturity. Thus, accountants with more work experience should demonstrate higher EQ compared to recent graduates. If character traits inhibiting managers' EQ can be identified, then coaching and self-awareness can help them to overcome weaknesses. He provides an example of an executive whose colleagues felt she had little empathy for her coworkers. A coach helped the executive improve her listening skills, leading to improved EQ. No amount of coaching will make a difference, however, unless there's a commitment to improve these soft skills.