You refuse to follow the rules of the website and comply. Positive feedback is not 5*. It is indeed your mistake as positive feedback doesn't need to be the highest possible feedback. Other sellers I have dealt with on this website value honest feedback to tailor their product so that they can have a good product. You can apply a refund or a partial refund you just choose not to. As I said in my previous message, what you do will come back to you.