FedEx Express has integrated EQ int

FedEx Express has integrated EQ into its global management training program (bit.ly/3cWKlyz). An action-based EQ training approach was selected to develop skills to enhance the effectiveness of day-to-day operations. It's centered around a three-step approach to build learnable competencies: “Know yourself” focuses on developing self-awareness of your reactions and responses to various situations; “choose yourself” addresses replacing your unconscious responses and reactions with intentional ones; and “give yourself” emphasizes aligning your actions to the organization's larger purpose. All of these competencies focus on a key factor of the company's success: achieving speed in operations balanced with collaborative decision making by strengthening managers' EQ.