Goes above and beyond - shows a strong drive to have impact and a 'day 1' mentality; focuses on results rather than fame and recognitionGives rather than takes - notices where there are gaps and steps in even when outside the scope of the job; is a 'lifter' rather than a 'leaner'Is caring - cares about impact on customers, and success of colleagues; service oriented and never arrogant or dismissiveDoes the right thing - asks when not sure about the right course of action and doesn't just follow; is ethical in all regards; follows all requirements regarding compliance, data security, and privacy; understands how to protect company or at least BU's interests