The vacuum does not match Amazon's image, nor the image on the box it was shipped in. The original order came and there was no hose/floor switch on the side. A replacement was sent and the issue was the same. I felt like this could be potentially a counterfeit model since the box, direction nor the website completely matched what was in the box. (The first photo is from the initial order. The photos of the box and other vacuum was from the replacement.)