Hello,We're very sorry that your parcel hasn't arrived yet. At this point, we can only presume that the parcel was lost during delivery. As the item(s) is/are unavailable for replacement, we've requested a refund for the full amount of this shipment, including delivery costs.Once your refund has been completed by us, please allow your bank 5 to 7 business days to process it. If you don't see the refund on your account after this time, please check with your bank for refund confirmation. Any portion of your order paid by Amazon gift card will be credited to your gift card balance, and will be automatically applied to your next order. You can view your gift card balance from 'Your Account'.When the refund is complete, we'll send you an e-mail letting you know the date, amount and payment details. You can view completed refunds in Your Orders, https://www.amazon.co.uk/your-orders, by selecting "Order Details".If the original parcel should eventually arrive, please let us know by visiting